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[Resolved]  MakeMyTrip India — booking id: nf[protected]

Clarification on the issue of advantage on rescheduling of my air ticket of 11th march 2018 to 1st july 2018 for delhi to patna via go air has not been resolved
As in e ticket rs 2525 is the rescheduling charge mentioned whereas on date change i have been charged rs 3250.

This is befooling and cheating on your valued customer.
Really it's really a matter of great diappoinment of such a sad experience with mmt.

I will never recommend anyone from now.

Pfa the screenshot of the same while going through the process of rescheduling.
It's a matter of surprise a printed charge on e tickets may vary while opting for the same under reschedule.
booking id: nf72997129571816
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May 6, 2018
Complaint marked as Resolved 
Mar 10, 2018

Complaint Status

MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2018
MakeMyTrip India Customer Care's response
Dear shambhawi nanda
Greetings from MakeMyTrip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, while validating your case we have found that the travel date was 11-Mar and booking is cancelled by the customer and applicable refund of Inr 89+408 has been processed from our end on 12-Mar-18. Also, kindly be advise that the date change penalties are Inr 2525 only however, at the time of date change the new fare can be different and higher than the original fare paid so the total payable amount can be higher than the penalty advised at the time of booking. Please revert for any further clarifications. We thank you for writing to us.
Regards,
Team-MakeMyTrip Care
Complaint comments  1 CommentShareTweet

Comments

I have booked two tickets from make my trip on offer of axis card in which I have to get 1300 rs refund for each ticket but unfortunately I got only for one ticket not for second one

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    MakeMyTrip India
    Customer Care Service
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