[Resolved]  MakeMyTrip India — booking id not received but amount deducted from bank

I booked my train ticket from rameshwaram to chennai egmore for 9th may 2020 in make my trip portal.in this process before getting into irctc web portal 1530.46 deducted from my account without booking and then i didn't received any alert msg or booking status from make my trip portal. Still i didn't get no response from their end (Very poor in customer response). I lost my amount on 21.02.2020 who will be responsible? I there any employee working in this portal or its running on its own?
No failure msg also received from make my trip. Why?

Amount 1530.46/-
Ref#igaidotyx2 dated 21.02.2020

Contact sandheep
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