[Resolved] MakeMyTrip India — Booking of cab

Swapandatta

from Delhi, Delhi

Address:	122009
Website:	makemytrip.com

I booked an ac car through make my trip for going to shimla from kalka railway station on 12/6/2017 vide booking id: nc[protected]
At rs. 1937.00. Advance paid was rs. 290.00 and the rest amount of rs. 1647.00 to pay after travel.in the voucher forwarded by the company through mais was mentioned as below :
Sedan ac | 4 seats | 3 luggage bags
Dzire, etios or similar
Monday, 12 jun 2017
Kalka
Pick‐up time: 12:00 am
Shimla

However, at kalka station i was provided with a non ac car indica, car no. Hp - 0184573. On the spot, i contacted the company over phone, but without getting any help.in the scorching heat i was forced to travel in that non ac car with my 66 years old wife all the way.

On 16/6/17 after returning from shimla, i gave my feed back to the company and also written the mail explaining my ordeals. Surprisingly, till date the company is kept themselves silent in this regard. No reply from the company is received by me. Now i have doubt about the credibility of the company make my trip. I am not sure whether any fruitful action will be taken at their end. Only thing i desire, everybody should know about such careless and non co-operative attitude with the customer.

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Aug 5, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

MakeMyTrip India Customer Care's response Dear Swapandatta

Greetings from MakeMyTrip!!

In reference to your complaint, while validating your case we have found that our concern team is handling your case and as non-ac cab was provided from vendor’s end so, as a service gesture due to inconvenience, team has offered a refund of Inr 1000/-. Please be assure that the team will get this processed on priority. We once again apologize for the inconvenience.

We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

We hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Assuring you best of our services.
Team-MakeMyTrip Care