MakeMyTrip India — Booking Refund processed by Airlines but not received refund through MMT

I had raised refund request directly with GoAir Airlines for my flight booking NN[protected] PNR-LYPMQD) which was booked through MMT, and was cancelled due nationwide lockdown. I have recieved confirmation from the airlines that refund is already processed on 8th December 2020. However, no refund has been received yet. Moreover, app shows that refund is still awaited from airlines.

I fail to understand why MMT is unable to process refunds on time.This is the 3rd instance where my refunds have been withheld by MMT for months. I have been sending several reminder mails for refund. However, no response!

We have been using MMT for all our travel bookings, but this year MMT service has been extremely disappointing. I want to know the exact date when my refund would be