[Resolved]  MakeMyTrip India — cab did not arrive on time and money not refunded..

Address:

VIP enclave ,Pitthuwala khurd ,Dehradun., Dehradun, Uttarakhand, 248002

Dear team,

This is bring you notice that i have faced the problem today which shows mmt totally inexperienced and unsatisfactory in term of guest relation. There was a cab booked last night for today morning @9:30 am. Driver called me around 9 am and told me that he might come half and hour late as he is in haridwar, which is common and i was fine with that, later again i called him at 10 but his response was quite suspicious he told me he was in rishikesh and told me that he will try to make me reach on time which annoyed me a lot. When i called to mmt customer care i did not get proper respond, as per ms. Priyanka she express apology and asked me to find other alternative which was quite hard for me. As per her she told me that she will return the money back later i spoke to floor in charge and i did not get proper response in 15 minute. So later i went through ola cab and i suffer a lot. And later driver called me at 11:43 am and i told him i already left for airport. Also no one called me after that also in entire journey that day after i informed to driver that i left from dehradun with other cab.
Worst customer service
0/10
Totally unsatisfactory..☺☺