[Resolved]  MakeMyTrip India — cab rent service cancelled but charged 100%

Address: New Delhi, Delhi, 110018

Website: www.makemytrip.com/cabs

Hi
I booked a cab facility from makemytrip outstation cab service today (Nov 29, 2017) morning about 6 am for my brother travel time 8:30am from old delhi railway station to jaipur, full amount was paid in advance of rs 2289.
We received message containing driver phone number, but when i called him, his number is switched off, due to some reason we have to cancel the booking on a urgent basis at about 6:30 or 6:45. We were charged 100%,
I think this is unfair with the customer. Cab driver will receive another booking, but customer was charged 100%.

I respect their terms and conditions of 100% charge against cancellation within 24 hours, but we have booked the service just 2 hours prior of travel time, so 100% charge i dont think is fair.

I request you to please look into this and try res. Olve this soon as possible.

Booking id : nc[protected]
Booking phone number : [protected]
Booking name : peeyush sachdeva

My name : pawan arora (Booked the service for brother peeyush).
Contact number : [protected]