[Resolved] MakeMyTrip India — cab rent service cancelled but charged 100% | |||||
Hi I booked a cab facility from makemytrip outstation cab service today (Nov 29, 2017) morning about 6 am for my brother travel time 8:30am from old delhi railway station to jaipur, full amount was paid in advance of rs 2289. We received message containing driver phone number, but when i called him, his number is switched off, due to some reason we have to cancel the booking on a urgent basis at about 6:30 or 6:45. We were charged 100%, I think this is unfair with the customer. Cab driver will receive another booking, but customer was charged 100%. I respect their terms and conditions of 100% charge against cancellation within 24 hours, but we have booked the service just 2 hours prior of travel time, so 100% charge i dont think is fair. I request you to please look into this and try res. Olve this soon as possible. Booking id : nc[protected] Booking phone number : [protected] Booking name : peeyush sachdeva My name : pawan arora (Booked the service for brother peeyush). Contact number : [protected] Was this information helpful? | |||||
Dec 6, 2017 Complaint marked as Resolved 100% refund received.
They are quick in customer response. MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Nov 30, 2017 MakeMyTrip India Customer Care's response Dear Mr Sachdeva, Greetings from MakeMyTrip!! We are sorry to read about the issue, In reference to your complaint regarding the refund. Please note that as per our conversation, we have initiated the full refund of INR 2, 289/- on 29th Nov17. Within 3-4 working days, depending upon your original form of payment the refund will get reflect in your bank's account. Hence we request you to do let us know once the refund receive by you, so that we can close the case from our end. Regards Team-MakeMyTripCare | |||||
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