MakeMyTrip India — cancellation of my ticket without confirmation!

Address:

560077

I have a valid ticket booked on makemytrip booking id : nn[protected], booked on the 23rd of december 2019 at 4pm approximately for rs 27, 388/-

Just to check the ticket prices i went to cleartrip today (Picture attached with the time stamp) and was horrified to find the ticket at almost rs 10, 000/- lesser.
Yes i do understand that prices are controlled by the airlines, however tried to call and check about the mmt best price challenge.

The agent said, he wasn't aware of such an offer, when i quoted specifics, he said, "oh but sir you have exceeded 24 hours." this irked me because now it is apparent that he was blatantly lying to me. Therefore i continued to ask him details about my cancellation procedure and timeline it would take me to cancel and receive a refund. He kept repeating the same thing over to me, for which i got irritated and asked him to comply with my request and just give me details. He put me on a long hold, i'm not sure why and came back saying he has checked with the airline and asked me whether i want to cancel both the sectors : blr - dxb and dxb - blr, i asked him why he took so long to revert, he again put me on hold and then the call dropped.

I had a funny feeling about this agents attitude and called back the call centre to check if my ticket has been cancelled and requested not to cancel my ticket as i was only checking the procedure and the timeline.

However i was shocked to know that the previous agent had without my confirmation cancelled the ticket.

This is just plain wrong and so inconvenient for us customers to spend time to complain, call the call centre stay on the ivr for long calls and be put under this kind of stress.