MakeMyTrip India — cancellation of tickets on makemytrip.com

Address:

Bangalore, Karnataka

I have booked vistara air tickets for myself and 2 children aged 3 & 10 to travel from bangalore to mumbai on 31st march. Since flight operations have been cancelled due to covid19 i tried to cancel my booking where it says airline does not allow any refund and hence i won't get a single penny return. However when i contacted air vistara, their representative said that he has made special. Comments against my booking on the tool for full refund. He also said that vistara would be giving full refund amount to makemytrip and that i should contact them for getting my money back. However makemytrip is not picking calls, not receiving complaints through emails, no online chat with a representative. Looks like duping stategy by makemytrip in times of national crisis.