[Resolved] MakeMyTrip India — cancellation refund genuine reasons

Pankaj and Prasun

Address:

New Delhi, Delhi, 2977

I had booked 2 tickets nn[protected] / nn[protected]. The travelers are my mother and brother and were travelling from delhi to doha. Date of travel was 15th june 2018. At the airport the emigration did not allow my mother to travel saying that recently rule changed and ecr passport holder cannot travel on visa-on-arrival. I called make my trip call centre for cancellation of ticket and was told no refund is applicable on any ticket, neither delhi to doha nor doha to delhi. If for some reason refund is not applicable on delhi doha ticket because of no show, why doha delhi ticket cannot be canceled, i do not understand. This means mmt will cancel doha delhi tickets and will pocket in money which ideally should be refunded to me. This is certainly not ethical and certainly not a good business practice. Can you review the case and get back to us. Thanks. Pankaj prasun / suman saurabh. M: +91 [protected] / +[protected].

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Aug 8, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

MakeMyTrip India Customer Care's response Dear Pankaj and Prasun

Greetings from MakeMyTrip!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that, for the onward segment from Delhi to Doha airline did not allow both passenger to board the flight and marked them no-show and no refund was possible on this. However, against booking id - NN[protected] for passenger Suman Saurabh return segment was refundable and our concern team has advised cancellation charges also but, the cancellation was not done and passenger has become non show for return segment also on 22-Jun-18. For Ms. Prabha Das return segment is for 14-Jul-18 and booking still not cancelled. Request you to please revert to team to cancel the booking. We thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care