[Resolved]  MakeMyTrip India — Cancelled booking amount not refunded

Address:	Bangalore, Karnataka
Website:	www.makemytrip.com

We have cancelled the flight on 21st Jan, 2016 because there was more than 3 hours of delay from the scheduled time. When we have cancelled the ticket it was showing full refund as per the rule. As per the conversation with Airlne(Airasia), they have processed with full amount refund and given the CAS ID.

We are following up with makemytrip for last 10 days but never got any satisfactory answers. We would have called more than 20 times but sometimes we are put on hold for so long duration, or promised to get the amount within 24 hours, 48 hours etc.

Talked to supervisors(as they have claimed) of makemytrip but all in vain. Now, nothing worked so makemytrip started to get the stamped document from airline. First of all, is it a customer'd duty to struggle so much, just to get his/her money back.

We have contacted airline also, but they are not ready to give any written mail or stamped document. So, what should i do in such case? When it is clear, the flight has been cancelled and I have provided the CAS id given by airline for refund amount, Why cant makemytrip return my money.Is it not makemytrip duty to refund even they can see it as a valid case.

One person from makemytrip told me that your full amount has been processed, we can see in the system. One says we are not able to see. I am very very much disappointed with the response from makemytrip side. It is your responsibiity to refund the customer money or follow up with airline. I have all call recording from makemytrip where they have told my full money will get refunded within 24 hours and still not been done.

Booking ID NF[protected]

Please help on this.