[Resolved] MakeMyTrip India — cancelled flight money not refunded

Vikram18singh

from Delhi, Delhi

Address:	Gurgaon, Haryana
Website:	www.makemytrip.com

I had booked a airline ticket on makemytrip with booking id nf[protected] from mumbai to kolkata 15th sept, 2016 and they claim that they have refunded the amount to a account with details as given below:

Refund date: 01/12/16
Refund amount: 3498
Account type: icici bank a/c
Arn: 74332746337633646388268

But the account was closed at the refund date. So refund to a closed account is not possible. I am waiting for refund from the last 11 months. The bank claims its with makemytrip and vice versa.

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Jan 14, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

MakeMyTrip India Customer Care's response Dear Vikram18singh

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that our concern team has handled your case and provided you with the refund details which was already processed on 01-Dec-16 towards the original mode of payment. Please be advised that, in cases where account was already closed before the refund processing date bank creates a Suspense account and put the refund money in the same account. Request you to please raise a dispute with your bank with the help of ARN provided from our end. We thank you for contacting us.

Regards,
Team-MakeMyTrip Care