MakeMyTrip India — cheating customers with non applicable charges stating its airline charges

Address:

34, AP , ROad choolai , chennai 112, Chennai, Tamil Nadu, 600112

Sir,
Below is my ticket itinerary which we booked through makemy trip on may 4th, 2019.
Ticket was booked with reference contact number - [protected].
We had booked our ticket on may 4th & got our schengen visa 2 months before our travel date also, but we suddenly come with the surprise that we may need transit visa for uk on 25th september then we immediately rush and submit visa for transit in uk on 26th itself.
Note - makemy trip did not have specification on transit visa on may 4th when we booked and when i started complaining about lack of information they try to immediately update system and try to put on customer stating it was there. They ask for proof or screen shot from me to prove i was false on my statement but you know what when i was just inquiring to reroute my ticket to istambul your team had blocked a trip for one way from chennai to istambul on december 3 this is how your team made mistake that there was no update on transit visa when we booked but they prove customer as false.

When i asked query on change on date for onwards and rerouting the british airways gives very nominal charges but makemytrip kept giving me all false price of penalty charge7000 +5%, makemytrip fee 500 + fare difference (Every time it was different price and price werer touching the sky)
At final stage when i got price from make my trip for change of date it was 54000 odd for 1person, which i kept stating that british airways itself is having only rs.35000 as fresh ticket fare, your people kept telling me that british air ways is charging all this things and mae my trip is charging only rs. 500 as fee which was biggest cheating words. As when i spoke to british air ways they said they dont put any penalty or so, they only charge difference fare. Finally when i explained british airways on the problems i am facing with make my trip they halped me to open ticket from your blocked segment and just imagine they have charged only 9500 per ticket. Which make my trip had demanded to charge rs. 54000 per ticket.

Let me clear you guys, i was harassed to max level that i am gonna take serious action on this now, i have all the call records i have spoken to each and every telecaller of make my trip from junior to senior the names are below, (Gulzar shake, manjinder singh, blossom, asha, vivek, abhinav, anil singh, neha, shemala, prachi suman, sumit)
I also have the call records of british airways mr. Hari krishnan who helped us to come out of this issue finally with a great support.
I am going to publish this on social media on how make my trip fools travelers and cheat with this big amount on every step. Am also gonna write a big complaint to british airways that how this make my trip put things on british airways and creates negative approach and bad name to british airways.
You may think that i cannot stop anything big for you but am sure i can at least bring the truth to public on how you people deal and cheat by spreading the call recordings so every traveler will start fighting with you to level you guys have harassed me and am sure i can atleast stop people in hundreds of number to deal with make my trip or start fighting for same by educating them how you guys play around by stating that its airline charges.

I kept requesting to prachi suman who is so called "senior" in make my trip support team to just get my trip postponed without any fee as it was your mistake for less informative but she give me rs. 500 wave off 4 days harassment, then when i got connected with british ways with paid call the gentle men hari krishnan understood the way we were bleeding and gave a oxygen to breath and to live.
Again prachi suman calls me and offer for rs. 500 as voucher as to cover the mistake they did, let me tell you clearly i can be quite doing my business if i get proper amount of voucher to use with full value than terms than condition by fooling me again for the level of harassment your team has given me. Else i am not going to sit quite for sure.
I need immediate solution for this atleast now than letting me bursting on media, and am damn serious to do so.
Narendar bafna+91 [protected]