[Resolved]  MakeMyTrip India — complaint id:[protected]; flight cancelled but the staff refuses to provide complete refund

Website:

Make My Trip India

The flight is cancelled but since the airlines [our beloved air india] refused to pay me the full refund, mmt gave up on the issue and has been requesting me to 'compromise'. My connecting flight has been cancelled and they expect me to book just that one flight and continue with my itinerary.

I reached out to all the four types of escalations in mmt portal [with the complaint number mentioned above].in every escalation they kept telling that my phone was not reachable and hence they've closed the query. If i show you my logs (And believe me i do have those call logs with me), after first level of escalation i never received a call from mmt. Looks like this was just a way out for them.

Its been more than a month since i opened the issue. Such a big name and so irresponsible. I cannot even explain how frustrated i am right now.