[Resolved]  MakeMyTrip India — Deduction of Rs.600/- as service charge on unsuccessful railway reservation on 18.12.2016 vide NR[protected]

Address:	New Delhi, Delhi, 110001
Website:	Make My Trip Website

Sir,

My name is P.L. Sanyal. I had logged on your Make My Trip (MMT) website on 18.12.2016 to purchase a railway ticket in Training No. 12314 Rajdhani Express for 22.12.2016 and MMT has suggested for payment of Rs.2881 and I paid through internet Banking. However, MMT failed to reserved ticket and informed through SMS that money of Rs.2208.46 has been processed with ID NR[protected] with Ref Num NULL and reflect in acct. in 7-14 days. I am surprised by this SMS as I had transferred the ticket amount of Rs.2881/- but MMT has been returning an amount of Rs.2208, that means Rs.600/- deduction on the failure of MMT. However, MMT has not informed about as to why they deducted Rs.600/- for what reasons whatsoever to the customer.

It is therefore, requested that you may be pleased to inform about this deduction of Rs.600/- on what account from the customer when I have neither cancelled or given any ticket confirmation by MMT.

I shall be highly grateful for a reply in this regard.

Thanking you
Yours faithfully,

P.L. Sanyal
Mobile No. [protected]