[Resolved]  MakeMyTrip India — Deficiency in services

Address:

New Delhi, Delhi, 110053

I booked Air France ticket for Delhi to Libreville (Gabon) for travel on 13th Feb 2017 through Makemytrip, but I was shocked when I was made to wait for over 2 hrs to check with valid ticket, passport and Visa for Gabon.
Air France staff at check-in counter after making me wait for 2 hour informed that I cannot check-in as I do not have valid visa for France.
Neither Air France nor Makemytrip communicated to me orally or in writing that I need Visa for France also for travelling to Gabon.
Due to deficiency in services of both Air France and MakemyTrip, I went through harassment, mental agony apart from huge financial loss for not being able to visit Gabon for business meetings.
When I contacted Customer Service of MakemyTrip on line at around 10.30 PM on 13th Feb 2017 from Airport, Mr Alam of MakemTrip told me that it is my fault and due to no-show no refund will be give for this Air Ticket.
When I questioned him how he can say that there will be no refund for no fault on my part than he ask me to hold and he will check with Air France. After keeping on hold for more than 15 minutes, Mr Alam informed that I will get refund after deduction of cancellation charges of Rs 9, 197/-. and accordingly I go two email msgs from Makemytrip in one msg they mentioned cancellation charges as Rs 6, 458/- + MakemyTrip Service Fee of Rs 649/- and in second msg they mentioned cancellation charges as 9, 197/- + MakemyTrip Service Fee Rs 0.0.

This purely the case of cheating on part of MakemyTrip and Air France, who made to suffer huge loss and mental agony due to deficiency in their services by not informing me requirement of France Visa also for travel to Gabon (West African Country).

I shall very much appreciate if this matter taken up strongly and both MakemyTrip and Air France are heavyly penalised for harassing their customers.

Regards
Mahinder Pal Singh