MakeMyTrip India — emi option online payment option

I would like to warn all the consumers regarding the serious problem that arise if one selects emi option for online booking from this site. First of all they will charge extra for emi option and also state no processing fees. I selected the option while booking id nn[protected] for mumbai-kathmandu-mumbai on 11th sept 2019. Till date no emi has been done on my icici card used for payment of rs 42292. When i contacted the bank, they ask me to contact this merchant. When i contacted makemytrip initially they told me contact the bank. This company will make you the surpanaka of ramayan when emi option is selected for payment. They seem to nothing about what is emi.in my case i had to convert the amount to emi by payment of 2% processing fees and interest @ 16% in view of the fault of the merchant not honouring emi payment. This merchant also overcharged rs 3230 for emi option selected and do not refund in spite their failure to honour the emi.
Above all the after sales is very poor mostly managed by a set of illiterates who do not seem to know what is emi option of payment and when it is converted. They will simply inform 15-20 days so that one keeps quiet for that period. Please 15-20 is working days. You do not know when they will work.