[Resolved]  MakeMyTrip India — failed to provide invoice

My wife an i booked a ticket through makemytrip for her to travel from sf, california, to bangalore. The schedule date was aug 15th, 2018. However, due to change in plans, we postponed her travel date to oct 8th, 2018. Since we booked through makemytrip, we had to call them for the date change.

The date change was confirmed and we were sent the itinerary (Although we had to spend a lot for the date change). I was told that it will cost me rs. 31, 000. Since we did not have a choice, we agreed, and i paid the amount. It simply makes sense to get an invoice for the amount paid. We have been asking for the invoice for eternity now, and still do not have an invoice for the amount paid.

Makemytrip has a ridiculous scheme of crediting customer online wallet with rs.100 for every hour delay in responding to a complaint. But wait, there's a catch - maximum amount credited = rs. 1000, and the best part - the amount has to be used within a month! Ridiculous!!

Anyways, it's been 1000+ hours, and still no sign of invoice. We are now sensing that we may have been conned. We feel that makemytrip erroneously charged us rs. 31, 000 for the date change, and now they have no where to hide because we "asked" for the invoice for the amount that we paid. Request a fair judgement. If i have been robbed, then only a refund makes sense.