[Resolved]  MakeMyTrip India — Failed transaction deducted money not transferred to Bank account

Address:	Gurgaon, Haryana, 400093
Website:	www.makemytrip.com

I had booked a flight ticket through Make My trip application, but due to the seats being filled, the booking did not happen and also, the same amount was moved to My Wallet.

The first booking ID is IN1611R8S2362100 and I paid INR 168138 for this ticket from my HDFC Bank card ending with 1904. The transaction was failed and tickets were not booked. The amount was transferred into my Make my Trip wallet by default instead of my HDFC Bank account. I dont know why the money was transferred to Make my trip wallet??
Since it was deducted from my HDFC Bank card, it should have been deposited back to my HDFC Bank!!

The amount of Rs10472 is lying in wallet without any use to me for last 11 days. every time an executive reaches me, they tell me that they will give another update in next 24 hours. But I do not see any valid information being provided to me.

Anyway, since I was really trying to book my tickets from your portal, I tried once again to book my flight tickets again with the money being reflected into my Make my trip wallet. The reference id is NN[protected]. But to my dismay the transaction failed again with the money gone from my make my trip wallet as well. After a followup from the customer care money came back into wallet and I tried once again (third time) to book flight tickets after assurance from make my trip customer care representative that the transaction failure may be temporary. The third transaction reference no. Is NN[protected]. But the make my trip disappointed me again with the transaction failing once again!!

In this process of booking tickets from your website I have wasted my precious 24 hours with scores of calls and followups to the Make my trip customer care executives. the end result is same that still I am in lurch and my precious money of INR 168138 is untraceable. None of your customer care executives has been able to tell me the status of my money and when will the money be refunded back to my HDFC bank card!!

I am really disappointed and terrified from this experience with makemytrip which has made a simple 5 minute task of flight booking into a time wasting horrible experience .

If you really care about the customer and are serious about their issues resolution than pl. Let me know the refund status of my deducted amount INR 168138 and when will it be refunded back to my Hdfc bank card account.

I have requested for a refund to my bank account, but the team is not ready to do so and the reason they give is some technical issue. In case of any further details you can contact me at the undersigned mobile nos.

Regards,
Amit Singh
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