MakeMyTrip India — Flight cancelation refund

Address:

Make My Trip

Hi Team,

I booked a round trip flight for my parents from Gorakhpur to New Delhi. I tried to cancel the return flight from Delhi to GKP through a Goibibo agent, but got a response that the flight is already canceled. Firstly, we did not cancel the flight and now the concern is where is our refund? We are not sure which account is used for the refund. I tried several times to contact you but no luck.
Please find the details below:

Date of flight: Dec 14, 2020
PNR: CE3S8N
Booking ID: GOFLDMTMOB146BB[protected]

Call me at [protected]

Regards,
Karan Syal