MakeMyTrip India — flight cancellation ticket refund

Gaurav Chandra Srivastava

Address:

4001, DLF Galleria Road, DLF Phase IV, Sector 28, Gurugram, Haryana 122009

Dear sir / madam,

I've booked flight for my brother mr. Shikhar shrivastava on 23rd mar'20 from chennai to lucknow via bangalore & delhi. Travel date was 24th mar'20. However, initially flight was delayed and later it has been announced that flight (Air asia - i52380 chennai - bangalore) shall not be operated on said date. It was complete harassment of the customer. And, because of that his flight from bangalore to delhi and delhi to lucknow got missed.

I've requested make my trip team to look in to this matter and initiate my refund asap. However, no action taken by them.
Requesting you to pls help me in getting my hard earned money back.

Thanks,
Gaurav

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MakeMyTrip India customer support has been notified about the posted complaint.

Apr 05, 2020

Updated by Gaurav Chandra Srivastava Have Dropped email to Air Asia Team as well - They have initiated the refund process. Below is the communication email from them. And I'm attaching screen-shot as well. Total harassment from Make my trip.

""**********Thank you for writing to AirAsia.

In light of the unforeseen circumstances, we are experiencing a much higher-than-usual volume of queries at this time. We are continuing to work around the clock to provide assistance to any guests affected by a disrupted service, and would like to sincerely thank all of you for your patience.

With regard to PNR: M3QE7T, based on your request we have cancelled the ticket and the full refund is under progress.

Please be assured that the refund will be processed with in 7 working days. We would like to inform that ticket refunds can only be collected through the original point of booking.

We would like to express our sincere gratitude for your patience and kind understanding at these trying times. We promise to do our best to provide care and support to each and every one of you.

Thank you for your continued support.

Regards,
Shaista
Customer Experience (Office of Nodal Officer)
AirAsia

Apr 05, 2020

Updated by Gaurav Chandra Srivastava Flight ticket attached - Make my trip - Booking Id: NF[protected]