MakeMyTrip India — Flight Operations

I had booked my 2 tickets dated 27.03.21 from Mumbai to Bagdogra with Indigo Airlines. The flight was to depart at 6:25 am from the Mumbai Airport.
Now the problem started after the luggage submission, receipt of boarding pass and after all the necessary processes were completed with upto date submission of documents and procedure by 3 am.
One of the Indigo Airline Manager called at around 3.30 am and said that you won't be allowed to check in the flight as we are unable to check you in as the agency through which you have booked tickets is checking you out again and again...
We were panicked at the moment and it was clearly stated to us to contact the agency in the middle of the night and to ask about the same.
I tried contacting the MMT Representative through Customer Care Number that was available but as we know that it is quite a long procedure to be able to speak to the representative... After a long struggle my call got connected to the representative and I asked about the status of my flights that I have booked via MMT...
The representative said that the flights are confirmed from our end and the passengers have been allotted the seats as well...I confirmed that yes if something happens this sort of again after the call ends and if the Indigo Crew does not allow us to board the flight, then who is responsible for the same...
Then I contacted the Indigo Manager and he said the name of the MMT Representative Mr. Mohammed Shamik who was again and again declining the check in process of the passengers which was clearly visible in the system of the Indigo Airlines...
After this the MMT did not receive any of my call...
I tried calling approximately 15 times for resolving the issue...But everything was in vain...
This is how MMT spoiled our 3 to 4 hours at the Airport and due to which till the last minute we were not allowed to board the flight and were thrown out as if we have not booked the tickets and were humiliated due to this situation that we had fallen into due to the MMT...
I request the highest authority to look into this matter and kindly reimburse the amount that I have paid and the sufferings that I and my friend went through because of this at the Mumbai Airport for nearly 3 hours and that too we were in such a situation that we cannot even sit for a minute and where in due to this situation I had a panic attack at the airport as the airport authorities are also quite strict regarding all the procedures and all this happened due to the negligence of the MMT..
Before the journey itself, MMT spoiled our day and complete mood of going on a holiday...
Worst ever experience and I want my complete reimbursement of flight tickets that I purchased from MMT and all the reimbursement of the mental trauma that me and my friend underwent...I did not book flights to have a bad experience and such humiliation...
Kindly look into this matter as early as possible otherwise this matter would be taken to the higher court...