[Resolved]  MakeMyTrip India — fraud against make my trip booking

Address:

D-120, NANDWAN ROW HOUSE JAGIRA PURA SURAT, Surat, Gujarat, 395001

Respected sir,
I had booking hotel silver sand beach resort, daman for 2 night via make my trip on date 15/07/2019 and full amount paid 13249/- rupees via my hdfc credit card (Last digit 5656) and my hotel staying date on 27/07/2019 1.00pm and check out date on 29/07/2019 10:00am i reach at hotel for staying on date 27/07/2019 but hotel gate close after i had called make my trip provide hotel phone number: [protected], [protected] and discussed with hotel person but they said your concern of check in denied issue at the hotel as hotel was locked as government had sealed the property and they also told already inform to make my trip 10 days ago but makemy trip team didn't inform me on mail and sms and phone for hotel closing after i had called makemy trip team but they didn't any support for second hotel booking and didn't refund my money that time..

After since date daily, i am daily calling makemy trip team and they said your case has been register and our team 48 hours in call back but i didn't received any call yet and my money didn't refund..

I received on email my register id email via make my trip yesterday, in mention they called me and my mobile switch off call time but i didn't received any call that time.

Today, i had call makemy trip toll free number and discussed his team person miss sarika varma and i discuss for refund my money but she had same answer your case register and after 48 hours my team call back after i said i register my case in consumer complaints but she said you will action any thing as this case makemy trip don't care.

My traveling on date 27/07/2019 i didn't get hotel room because all hotel room had full so i had paid high charges stay in other hotel that time but it's ok but makemy team didn't paid refund money.

I am humble request for you, you will register my complain again makemy trip and i will take also legal actions because next time not cheat other customer.

You will discuss with makemy trip for refund my money and revert me as soon as possible.

My booking details as below..

Case no[protected]
Your resort booking for silver sands beach resort is confirmed.
Your makemytrip booking id is nh[protected].

Name & city : silver sands beach resort, daman

Property type : resort

Operator confirmation number: [protected]

Check-in date & time : 27-jul-2019, saturday 01:00 pm
Check-out date & time : 29-jul-2019, monday 10:00 am

Make my trip register mobile no - [protected]

Email id - [protected]@gmail.com

Name - akash patel