MakeMyTrip India — fraud cashback scheme run by makemytrip.com

I booked my international flight ticket with makemytrip.com (Mmt) on 20th august 2017. Mmt was running an cashback offer with hsbc credit card at that time. As per the terms and condition it was written that i will receive my cashback in 21 days. Its been 54 days but i haven't received my cashback.in the past one month, i have called their customer care 3 times (Every time i am given a different excuse, i can provide the excuses if needed), filed the complaint on their site thereafter escalated the complaint to the next level (For which i get standard response "we will get back to you in 48 hours"). After wasting so much of my time and after getting frustrated, i even wrote a mail to their ceo mr. Rajesh magow on 8th october 2017 to which prithvi kumar from mmt responded. He asked me for the bank statement and assured to revert within 48 hours. I did send the bank statement for the required period on 9th october 2017. I have taken follow-up with their team post that but i haven't received any response from the mmt team. I have lost my faith in this organisation and hence i am filling this complaint with you. As a customer, i need your help in getting justice. I need my money back and also compensation for the mental harassment that i am undergoing from past 1 month.

Booking id:nn[protected]

Complaint num on mmt portal:[protected],[protected],[protected],[protected].