Makemytrip India — fraudulent transaction
SaSajidK5 on Feb 2, 2019
To give you brief description about the issue, on the evening of 29th jan 2019 i received an sms from mmt stating flight booking has been made and the details are so and so. But i never made this booking from my end. So i immediately called up the customer care and told them about the concern. I was assured that i will not be liable to anything to anyone. Also, the customer support representative told me that we have spoken on a recorded line and this would act as proof. I immediately changed my password so that there are no fraudulent transactions repeated. But today, i see there is a email from indigo airlines sending me the credit note of 6400. When i checked my mmt app there is a option of mmt travel finance and when i click know more option, it says upcoming payment 7622 which i’m totally not getting. What is this payment and why is it reflecting in my account?
[Feb 03, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified SupportMakeMyTrip India Customer Care's response, Feb 22, 2019
We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -
• MakeMyTrip Booking Id.
• Email address or number entered at the time of booking.
We await your response to get the matter checked at our end.
Assuring you best of our services.
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