MakeMyTrip India — holiday package - issues with car rental refund

With reference to this trip, we would like to share our experience and also report an incident that took place on sunday 6th jan 2020

We were on our way back from milford sound to queenstown. At around 6:30pm we stopped in te anau at an unmanned self-service petrol station/

There was a pump which only mentioned “go clear” and the other two other that mentioned diesel. We filled 3.26l of “go clear” in our fuel tank, another customer told us this was not petrol and we stopped immediately. We then filled petrol in the tank, the other customer mentioned that we shouldn’t drive the car.

We switched off the engine and called europcar immediately, we talked to the roadside assistant. The roadside assistance sent a tow-truck to tow the car, however they did not sent someone to take us home nor provided with alternate car. It was almost about 8:30 pm, it was cold and windy i was with my wife who recently had a knee surgery and my daughter. We also called the emergency contact number that makemytrip provided and the contact person said he can not help us and we have to arrange transport on our own.

We paid extra for full insurance for the car however neither your company nor europcar helped us to get back home. By the god's grace we reached the hotel in midnight with the help of a gentleman.

Please raise a complaint with europ car why they didn't give an alternate car nor provided transportation till the hotel or even there was no assistance by your partner company in new zeland.

We have to book another rent a car for the rest of our journey, they charged nzd:214.59 on my credit card and not refunded any amount for the car not provided

Even the flight tickets of mrs. Balusa laxmi booked wrong (Not as per passport)

And till now there is no response from makemytrip, they say issue is closed
I paid nz $1, 500/- for another car to continue my trip.