MakeMyTrip India — hotel stay refund

Hi

This is regarding my hotel stay under booking id nh[protected], during which i have experience horrible service from hotel mandrin chandigarh and pathetic response from makemytrip.

I paid rs 2391 for the hotel stay booked thru mmt app and checked in there around 8 pm. I was to get up early next day as i had to travel at 6 am. However, due to bedbugs bites i woke up with bites all over my body, at 1 am. I was shocked. It took some time for hotel staff to understand the issue and the shifted me to other room, where i could only get to sleep not before 3 am and missed my schedule for next day. I informed mmt immediately about the issue and also sent them a video of the bugs all around.

I expected a responsible, customer centric company like mmt would take cognizance of matter and trouble i faced and would provide a reasonable resolution to complaint i made. However, they mocked entire thing and offered rs. 500 voucher as a compensation. Since this is no suitable response to the grievance i raised, i rejected and have since spoken/wrote to three different team reps from mmt, but they told "it is against their policies to go beyond the solution offered..."

I fail to understand why i am made to bear the cost of a stay which was painful and uncomfortable.

This is gross, regrettable behavior from services like mmt and would only compel me to seek legal recourse with suitable compensation for this pain incurred, in case they fail to address the issue.