MakeMyTrip India — i'm complaining about the charges charged by the makemytrip for rescheduling my flight which are not supposed to be charged.

I had booked my flight from delhi to bangalore for 27th june, 2019 from makemytrip but for some reasons i had to rescheduled my flight from delhi to bangalore for 3rd july, 2019. For the purpose of rescheduling makemytrip had charged 7, 215 rupees.

After that i got to know that flight which i had booked earlier is being delayed for more than two hours due to which the airline i. E. Spicejet does not charge any amount for rescheduling and they have successfully rescheduled the dates and timings without taking any charge.

I also had to rescheduled the flight of one more passenger they have successfully rescheduled the dates and timings without taking any charge. The details of the rescheduled and earlier tickets of ms. Jasleen kaur is being attached for your reference.

I felt disheartened to know that makemytrip failed to figured out that the flight is delayed for more than two hours and asked me to make the payment of rupees 7, 215/- (Rupees seven thousand two hundred and fifteen only) towards the changes in the airfare, airlines date and time changes charges and make my trip charges for such rescheduling.

I had spoken and mailed to the customer care number of makemytrip regarding the rescheduling of my flight having details as attached herein but they failed to do anything from there end.

All the documents are attach for the reference