MakeMyTrip India — Incomplete Transaction of My Cash/Wallet to Bank Account of Refunded Air Ticket

I booked two connecting flights from Aizawl-Kolkata-Bengaluru on 8 April 2020 and was cancelled. I received the refunded amount to My Cash/Wallet of Make My Trip on different dates -

1) 9 Nov 2020 - Rs. 3624/-
2) 11 Nov 2020 - Rs. 3624/-
3) 28 Mar 2021 - Rs. 3418/-
4) 21 Apr 2021 - Rs. 3418/-.
(Screenshot of refund is attached)

There was an option to transfer the refunded amount from My Wallet to Bank Account somehow similar to quick transfer payment of bank and I did the transaction on 30 Aug, 2021 which was shown as successful with transaction numbers as shown below on -

1. NF[protected] - Rs. 3, 624/-
2. NF[protected] - Rs. 3, 624/-
3. NF[protected] - Rs. 3, 418/-
4. NF[protected] - Rs. 3, 418/-
TOTAL - Rs. 14, 084/-
(Screenshot of transaction is attached)

However, the amount was never credited to my Bank Account till today. I am certain and confident that I have provided correct banking information as I double and cross checked every detail during the time of transaction and also check my banking transactions frequently. I called the customer service and was no help. They don't intend to address the actual problem I am facing and stick to the state that the refund was already processed and also closed the issue (Complain Ticket ID:[protected].

I would be very thankful if you could help me out with the problem I am facing. My contact details are as below -

Name: K. Lalramlawma
Email: [protected]@gmail.com