MakeMyTrip India — Incorrect refund processed

I booked a flight ticket with MAKEMYTRIP with AirAsia. The flight allowed partial refund (Approx INR 7000) in the event of cancellation upto 4 hours prior to departure. But when I was trying to cancel through the website and app both showed technical error due to which the flight could not be cancelled. I tried contacting Makemytrip through customer care (Myra) but there was no help. I tried calling AirAsia and both their helpline numbers are not reachable. Finally when I did got in touch with the makemytrip customer care they incorrectly cancelled my flight with 0 refund and raised a service ticket with no.[protected]. However, there is no resolution to this query and I am unable to speak to the customer care executive of both make my trip (due to automated responses) and Air Asia no. not reachable. Please help me in getting the issue addressed and getting refund.