MakeMyTrip India — Inhuman attitude towards customers met with road accident

Address:	Gurgaon, Haryana
Website:	makemytrip.com

Booking Id: IN1508B4S659221

Feeling really disappointed and upset on how MakemyTrip deals with their customers in case of mishappening / road accidents while on trip. Yes, I am talking about accident that occurred in Mysore on 27th Dec 2015, where my son, daughter-in-law and my grand-daughter came into death trap.


This is regarding Booking Id: IN1508B4S659221 in the name of Puneet Garg done for Bangalore-Mysore-Ooty from 25th Dec to 30th Dec where city transfers were made through taxi. However on 27th Dec 2015, due to negligence of driver, their car met with a serious accident in spite of warnings that were given to driver by my son and daughter-in-law. My son had been fighting for life for 5 days far away from family and is on bed since then. But as a service provider, MakemyTrip don’t even have sympathy to ask or give help to your customers if they fall into these type of situations. I know that my daughter-in-law got few calls on first couple of days but at that time she was not in position to talk, but later on when she approached MakemyTrip for help and arranging air tickets back home etc, MakemyTrip officials people stopped answering her calls.


My daughter-in-law used to get calls from Kritika Singh from MakemyTrip head office if any help is required, but when she asked for help, she stopped talking. So the calls were just made for the sake of name. Is this the right way to deal with the customers? I would like to ask the leadership team and management team of Make my trip that you take the money well in advance from customer, you have your organizational friendly policies where only organization is at Win situation, so WHY MakemyTrip DON’T HAVE ANYTHING WHEN SUCH ACCIDENTS OCCUR. Where customer should go and ask for help.

Due to rash driving of that un-experienced driver, my son has got hip bone fracture and multiple facial bone fractures and he is going to be on bed for another 6 months. MakemyTrip has spoiled his life and our lives as well. It just means that whether a customer live or die, MakemyTrip need money which is always paid upfront. Right? Shame on You!!

This is worst level of service one can ever receive. Pathetic!!! Now I want MakymyTrip to refund entire vacation of Rs 51K along with the Hospital expenses (6 Lakhs) and extra travel expenses (1 Lakh) that were incurred.

Thanks,
Ashok Garg
Sr Manager Punjab National Bank