MakeMyTrip India — insurance copy

Address:

75012

Hello,
I am a regular traveler and generally book my flights on indian travel sites. I was quite happy with yatra but in order to change the experience, i chose makemytrip and booked some domestic and international travels for me and my family.
As mmt claims ‘#no1’, i thought your services would be quite clear and appreciable. While booking the tickets, i also opt for insurance for all the flights i booked but i never received any insurance details from your side.
I am well settled nri in paris and working in one of the top banks. I have to really spare my time to talk and follow it up with your customer service. I started the chat with your customer care couple of times but no instant reply.in fact, on some chats the reply was after few hours. Strange.
You can check that asking your backend team.
Then today morning (07th nov 2019) around 9am cet, i called mmt customer service. Again the call was transferred from one agent to another. Big waits in between the transfer and ultimately, your customer service put me on hold for 30 minutes and then disconnect the call finally at around 10:10 cet. Classic customer service. I expect you should hear the call recording. A lot of training is required in order to handle such a simple request like that.

For me, i just need insurance documents for all the bookings i made with you. And then may be i will leave make my trip and move to some other online travel agent.

I am not asking a favour but asking the return of what i have paid you.

But you should take this very seriously. This is a real flaw in your system to not provide any details of insurance to the customers who buy directly with mmt.

Hope you will take some action and improve yourself.

Booking id - nn[protected]
Booking id - nn[protected]
Booking id - nf[protected]
Booking id - nf[protected]

Regards
Nishant bansal