MakeMyTrip India — International Flight - "Air India" pending refund since two months

Address:

Gurugram

I have booked Air India Flight from Make my trip from Delhi to Doha. However, due to Covid, I had to cancel the ticket. I got a reply via email from make my trip that the refund request has been sent to Airindia and after their approval, we will get the refund. After waiting for more than two months I checked with AirIndia and got to know that Make My trip didn't update the refund application number yet on their portal. Tried to call make my trip customer care number a lot but all in vain as all calls are automated and there is no one to answer your queries. As well, as per the airline, they process the refund within 14 to 20 days but when I checked on make my trip account they have updated that the refund will be processed by 6th Nov which is about after 6months of cancellation of the ticket. My Eticket Number is 098-[protected] & booking id is `NN[protected]