MakeMyTrip India — jet airways ticket cancellation refund

All my efforts to get the cancellation amount pertaining to Jet airways ticket cancelled on 18th April has yielded no result. The customer care team, supposedly dedicated for Jet airways, is impossible to reach. First, they take a good amount of time to locate the booking details and then keep transferring endless time for the right team. After multiple efforts, this team for jet airways ticket refund either hang the phone or do not respond to call to get disconnected. I see it very deliberate design to harass the customer. Even if I could reach they just ask for wait for some more time, as they are yet to get a refund from the jet airways. I do not understand why they are not paying and making customer party in their transaction with the airline?

Their latest email reply of 10th July is following

""Dear Customer,
MakeMyTrip submitted the refund claim for all our customers to Jet Airways in May 2019 and we have been closely following up ever since. Recently, National Company Law Tribunal (NCLT) has accepted insolvency petition under the Insolvency and Bankruptcy Code, 2016 from certain lenders of Jet Airways and MakeMyTrip has filed all details of customer claims due from Jet Airways with NCLT as per the prescribed process. As a result, any refunds (full or partial) will now get processed as per the directions of the NCLT.

This email is to keep you informed of the latest developments on pending refunds from Jet Airways and we shall keep sharing updates as the matter progresses
Regards
Team - MakeMyTrip"

No one in the company is bothered to resolve this issue. Why are they making a customer party of their responsibilities and accountability? It was never told or clarified at the time of booking tickets that if an airline gets into troubled the customer has to wait for airlines to payback. I had booked my ticket in Dec 2108 and cancelled the ticket on 18th April but they send email like this on 8th

Jet Refund

Response By Email (Vaishali Vaishali) (08/07/2019 01.52 PM)
Dear Swadhin Mishra
Thank you for choosing makemytrip.com for your travel needs.
This is in reference to your query regarding refund for the booking ID NN[protected].
Please be informed that as per the timeline mentioned on the Jet Airways circular, cancellation request and refund was available till 20 May 2019. We regret that we will be unable to process your request now.
We hope you will understand and appreciate our limitations as an online travel partner, such decisions are beyond our control.

We do understand your concern and we also tried our level best to give you the desired resolution; however, at times the resolution is not in our favour.

Looking forward for your co-operation and long-term relationship.

Thanks and Regards,
Vaishali
MakeMyTrip Team

Aghast to get such a reply when the actual cancellation date was 18th April.