[Resolved] MakeMyTrip India — leniency in udf refund

pallz

from Mumbai, Maharashtra

Website:

www.makemytrip.com

I booked my bangalore to delhi roundtrip ticket through mmt and as per dgca, excess udf needs to be refunded. From past 2 months i am following up with air vistara as well as mmt and these cheaters give me an excuse every time. They have pathetic customer service. Their toll free numbers useless if you've completed your trip.
From past 3 weeks i am being told that refund has been processed and will reach me but today when i called vistara, they informed me that mmt has still not coordinated with them for my refund.
These people are simply harassing their customers and i will make sure that strong action is taken against them.

Was this information helpful?

No (0)

Yes (0)

Dec 8, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

MakeMyTrip India Customer Care's response Dear pallz,

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details: -

• Booking id/ Alternate number or number entered at the time of booking
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care