[Resolved] MakeMyTrip India — Make my trip air pegasus flight cancelled but no refund after 90 days

shukrp

from Bengaluru, Karnataka

Address:	Gurgaon, Haryana
Website:	www.makemytrip.com/flights

Hi I have booked an air pegasus flight through make my trip web site on 06th Jul, 2016 from Bangalore to Goa (Round journey). Goa to Bangalore flight was Air pegasus with flight no. OP-162 and pnr no. GMDNCQ.
Received couple of mail stating that Air pegagus cancelling their flights and said flight might get cancelled due to their inter policies. One the day of journey (13-Aug-2016) got call from number +91 [protected] at 11:00AM informing flight has been cancelled.
I supposed to get full refund of Rs4901/- but as on date it has not been settled yet. I have called several times to make my trip customer care and every time got new date for refund as they haven't received the amount from the airlines. Air pegasus customer care people are least bother to answer the call.
It’s been 90 days and no proper response from make my trip. Kindly help me.

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Nov 8, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2016

MakeMyTrip India Customer Care's response "Dear Shukrp,

Greetings from MakeMyTrip!!
We are working with Air Pegasus's airline regarding refund towards your booking No. NF[protected]. As of now MMT has not got the refund from Air Pegasus's and we are following up with the airline. In some cases Air Pegasus call centre agents have communicated that they have refunded the money to MMT however it is not true. We shall update you once we hear from the Airline team and process refund as soon as we get it from Air Pegasus.

Regards
Team-MakeMyTripCare.