MakeMyTrip India — make my trip fraud

Hello: i would like to highliggt the recent fraud that happened to me. I am long time associated with MMT and a frequent flyer. Also, holding MMT Black customer relationship with MMT. Based on the milestone achieved, MMT credits cash rewards in as"My Cash" which can be used for the future bookings without any restrictions. There were two incident happened this month alone for which i have already registered official complaints however there was no resolution provided as i write this feedback. The first incident took place when there was a direct debit from my cash wallet of 2370 rupees on 7th Oct 2019 while I was in international trip. Earlier on 5th Oct I achieved two milestones so MMT credited 2500 rupees. The second incident is way more serious where last night 28th Oct, I received a message for my flight cancellation (15k+) and processing of refund (7k+) to "My Cash". I was in Panic situation since the flight got cancelled without my consent. Moreover, while i was registering another official complaints to MMT, there was a direct debit of 7k+ from "My Cash" Wallet. Moving to consumer forum if the timely resokution is not provided