[Resolved] MakeMyTrip India — make my trip refund not received from 18-april -2019 | |||
This is to inform you that we have booked air tickets through Makemytrip as per booking ID - NN[protected] for our trip to Budapest as per the copy of ticket is enclosed. The tickets were booked on 24th November, 2018 but later due to some technical reasons we have cancelled the same on 17th April, 2019. Copy of ticket cancellation is enclosed for your perusal. We thought that once the ticket is cancelled, the booking amount will be automatically credited to the account which was used while booking tickets. However, when we have checked our accounts, we are surprised to note that we have not received any refund towards ticket cancellation from makemytrip. After a lot of follow-up we have received communication from makemytrip that refund will be credited to our account in 12 hours ( copy enclosed). However, till writing this email we have not received the same, although it is almost 4 months have been passed. As we have booked tickets online directly in the portal of makemytrip, it is their sole responsibility to refund the amount once the ticket is cancelled and if it is falling under cancellation policy. The tickets were booked under refundable category. In view of the above, we hereby lodge a complaint with consumer forum to take up this issue appropriately with makemytrip and arrange for the refund with interest at the earliest. We are ready to produce any document which are required to settle the issue expeditiously. From Sagar Soni, [protected]@yahoo.com mb - [protected] Was this information helpful? | |||
Mar 19, 2020 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Feb 13, 2020 MakeMyTrip India Customer Care's response Dear sagar, Greetings from MakeMyTrip. We acknowledge your concern and truly understand the inconvenience cause to you on the matter. Would like to update you that we are continuously following up with Jet Airways / concerned authorities for refund against your booking and the moment we receive the amount or any update on the matter, we shall keep you informed. For reference, we have attached the refund application copies which is the proof that refund is pending for approval. We would also like to assure you that MakeMyTrip is not withholding your money and never will. Kindly do note that the issue of refund being awaited from Jet Airways for customers who had future dated bookings with them at the time of discontinuation of operations, is faced by all flyers regardless of where and who they booked their ticket from, including airline's website. We thank you for being supportive with us. For your kind reference, we are sharing below a view of the developments so far - It has been reported widely in the Press that Jet Airways has been placed into bankruptcy protection as of 20 June 2019; and an Interim Resolution Professional (IRP) has been appointed by India’s National Company Law Tribunal (NCLT). MakeMyTrip has filed all details of customer claims due from Jet Airways with NCLT as per the prescribed process. As a result any refunds (full or partial) will now get processed as per the directions of the NCLT. As per the latest update from International Air Transport Association (IATA) which is a trade association representing world’s airlines, it continues to work with the airline to manage the claim process but expects a delay given the bankruptcy filing. Further updates will be provided when additional details become available. So far MakeMyTrip has filed claims of the customers due from Jet Airways with NCLT (National Company Law Tribunal) as per the prescribed process. Refunds will now get processed as per the directions of the NCLT. We will notify you as soon as we hear on the refund status. We sincerely hope you understand and appreciate our limitations in this matter, being an online travel partner and solicit your continued co-operation and patience in this matter. Please note there were two circulars released by Jet Airways on the related matter. Sharing the link below in which you can find MakeMyTrip’s name too in the list of creditors - http://www.jetairways.com/insolvencyproceedings/Documents/ListofCreditorsVersion2updatedtill7thAugust2019.pdf Regards, Team- MakeMyTrip Care | |||
 1 Comment | |||
Comments
MMT travel finance approved 200000 travel finance to me for which i made some bookings also it was a grt experience, suddenly from last month MMT finance option has vanished, and call center also dont have clue about that, please help me in this matter
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