[Resolved]  MakeMyTrip India — Misinformation & harrassment regarding Hotel Booking

Address:	122016
Website:	Make-my-trip

This is regarding my Make-my-trip Booking ID NH[protected].
I had booked & pre-paid in full for a Double Room in Right Choice Inn at
Andheri West for one night for 20th January, 2017. On arrival at the
hotel at around 11 PM after our bus journey from Pune to Dadar, we were
re-directed to a nearby small Guest House where we were given a room
which was like a black hole that cannot be considered as a Hotel Room
at all. The matter was reported immediately to Make-my-trip on phone
and requested for an alternative arrangement as it was difficult to move
around with my family middle of the night. Unfortunately, MMT just
cancelled the booking & even did not bother to talk to us or make any
arrangement whatsoever. We had to go around for about 2 Hrs in Ola
Taxi and finally managed to find a place near Mumbai Central. Next day
I received a call but no talk about the refund. The refund has not been made
as yet and I demand an additional compensation of Rs.5000/- for my unwarranted expenses & harassment suffered because of deficiency of service of MMT. As I was traveling, it was not possible to file a complaint earlier. My email: [protected]@yahoo.com M:[protected]