[Resolved] MakeMyTrip India — Mistake cancellation is not reopen (Booking id: NH[protected] | |||||
I cancelled my booking because I booked with default head count of one, so I cancelled and thought to rebook with head count of 3. Once i did cancel my money is completely taken away. I talked to the customer care and asked at-least add the extra head count and reopen the same booking. But they replied it is not in our hand, money is given to hotel and it cannot be refunded. So I rang up to the hotel, but the hotel management said refund is allowed one day before check-in date and also money is with makemytrip only till that time. When I checked the same hotel in goibibo it is true up to one day before check-in is able to refund with 10% cancel charges. My No:[protected] Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Dear Mr Babu,
Greetings from MakeMyTrip!!
We are sorry to hear about the issue, In reference to your complaint regarding cancellation penalty, please note that we always shows the penalty as per hotel tariff, however what Goibibo is showing that’s completely their marketing strategy. To cross check the correct information you can directly check with the hotel on[protected].
Kindly do let us know for any further assistance required for booking.
Regards
Team-MakeMyTrip Care.
Greetings from MakeMyTrip!!
We are sorry to hear about the issue, In reference to your complaint regarding cancellation penalty, please note that we always shows the penalty as per hotel tariff, however what Goibibo is showing that’s completely their marketing strategy. To cross check the correct information you can directly check with the hotel on[protected].
Kindly do let us know for any further assistance required for booking.
Regards
Team-MakeMyTrip Care.
Thanks for your feedback, I understand the marketing strategy is different for each, but my other question is if booking is cancelled by mistake and why you hesitate to reopen the same Booking ID at the same time duration?
I also understand reopen of cancelled booking have many issue from your side, but still you should consider the time duration and other criteria and mistake which happen manually.
I spoke to the customer care immediately when I felt something happened wrong from my side.
Also your website didn't show the cancellation charges applicable if I do so. Warnings and alerts are mandatory when we do this kind of transaction, also you need to show the cancellation charges applicable before accept.
May be you can cross check this with Goibibo website. Finally I pushed to book same hotel in that same day.
I also understand reopen of cancelled booking have many issue from your side, but still you should consider the time duration and other criteria and mistake which happen manually.
I spoke to the customer care immediately when I felt something happened wrong from my side.
Also your website didn't show the cancellation charges applicable if I do so. Warnings and alerts are mandatory when we do this kind of transaction, also you need to show the cancellation charges applicable before accept.
May be you can cross check this with Goibibo website. Finally I pushed to book same hotel in that same day.
Dear Mr Babu,
Greetings from MakeMyTrip!!
In reference to your above query, please note that we show cancellation charges 3 times before confirming the booking on website and as well as on mobile App. firstly, when you check for particular hotel, second when you click to the room category and third when it come to final page.
Hence we made our website and app in such a manner, so that transparency should be there with our customers.
Kindly do let us know for any further assistance required for booking.
Team-MakeMyTrip Care.
Greetings from MakeMyTrip!!
In reference to your above query, please note that we show cancellation charges 3 times before confirming the booking on website and as well as on mobile App. firstly, when you check for particular hotel, second when you click to the room category and third when it come to final page.
Hence we made our website and app in such a manner, so that transparency should be there with our customers.
Kindly do let us know for any further assistance required for booking.
Team-MakeMyTrip Care.
MakeMyTrip,
You have given your comments when we do booking of the ticket, but i asked you when we do cancellation of the booking, there is no clear pictures of how much charges applicable on cancel, it is showed only after cancellation.
You have given your comments when we do booking of the ticket, but i asked you when we do cancellation of the booking, there is no clear pictures of how much charges applicable on cancel, it is showed only after cancellation.
Company with the WORST customer service
I have used makemytrip site 3 times and always suffered. I pledge that I will never use makemytrip again Dear Mohitikemen,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care