MakeMyTrip India — Money got debited but booking not confirmed

Hello Team,

I tried a book a flight on Makemytrip today i.e; 30th October 2020 from Bengaluru to Rajahmundry, but my amount got debited and I did not receive any booking details nor showing in the pending requests. I tried reaching out on customer care number, but it is a pathetic service as call doesn't get connected to anybody even after hours of wait.

Details of the Booking done are below:
Bank Name: State Bank of India
amount debited: 6910
Mode Of transaction: Net Banking
Booking Date: October 30th, 2020

Could you please look into this very urgently as i need to get confirmation on the refund and I need to make a new booking asap. Request your very prompt response on this matter.