[Resolved] MakeMyTrip India — money has deducted but not record and correct answer

jaswantkumar56

from Mumbai, Maharashtra

Address:

335504

I was trying to book ticket during ask for payment.. I have made payment but mmt portal shows failed payment.. And later i have received the massage that money has received by mmt and there tran ref i'd.
But neither i am able to find the ticket nor able to find payment back option.

On mmt help section there is only limited option for communication but with no proper answer. There is only one answer that u will get money back in 60 minutes but already passed couple of hours..

My money has deducted from account
I want to reserve my seat

My mobile no [protected]
Payment of rs 2584.49/-
Bank sbi (Manju bala account holder)
Payment method : sbi debit card

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Sep 28, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

MakeMyTrip India Customer Care's response Dear Customer,

Apologies for the trouble caused to you.

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

We request you to please share the date of transaction and email ID used while making the booking to trace the transaction.

Regards,
Team-MakeMyTrip Care