[Resolved]  MakeMyTrip India — More than two weeks, ticket not provided even after full payment - internal complaint id[protected]

Address:Gurgaon, Haryana, 122016
Website:support.makemytrip.com/MyAccount/MyIncidents/ComplaintsDetailForReferenceNo?referenceNo=161209-04699

I did a makemytrip ticket booking on 8th dec for kualalumpur to perth for two adults and one baggage for 20kg travel in airasia for 13th jan 2017 payment of rs 10688.

As i got the ticket mistakenly for 13th dec 2016, later on 9th dec 2016 i called customer support makemytrip and also had internal conversation with airasia, and paid rs 14048 (Penalty 220 myr + add charge 219myr for each person), for ticket reschedule to 13th jan 2017, for same two persons and 20kg baggage in same flight.

Due to some internal error, makemytrip customer support (After 1.30 hrs call) told that i will get the ticket by tomorrow (10th dec 2016) and booked a request with number[protected].

It has been now 14 days over, still i didn't get the resceduled ticket from makemytrip, and the response is same saying we are in progress with airline... Same for last 10 days. Totally now i paid around 25 thousand. But didn't got my rescheduled ticket. The request is in last esculation mode for last one week but till now no resolution and utter bad service..
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Feb 2, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Dec 24, 2016
MakeMyTrip India Customer Care's response
Dear satmu022,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

As we have checked and found that one of our colleague is working on the issue and final resolution will be shared by her.
Kindly do let us know for any further assistance required for booking.

Assuring you best of our services.

Team-MakeMyTrip Care
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