MakeMyTrip India — My Swiss Paris Package 2019 - Refund

Madam/ Dear Sir

In connection to the above subject, I state that, I booked a Swiss-Paris package from MakeMyTrip in 2019 (Ref ID: NL[protected]. Further, I had shown each and every document of mine to visa assistance official from Makemytrip, before submission; he should have pointed out errors, if any. Now you can't say that my set of documents was erroneous as it was already checked by visa assistance official.
Secondly, I am sure that there are no glitches in my set of documents (presented by me).
Also, as my flight tickets of Oman air were refundable, as acknowledged by visa official that these flight details are only for visa purpose and not final because I was assured of getting Air India tickets for my travel. Also my hotel confirmation vouchers were only for visa purposes and not final as assured by visa assistance official in mail and I was assured of Hotel Marriott for my stay in France.
Needless to say, I should be refunded my booking amount. In this entire process I have lost my hard earned money amounting to Rs. 85000 and not got even a single penny as refund, even though I was continuously communicating the details over emails and phone calls. There was no help from the end of MakeMyTrip whatsoever.

You are hereby requested to kindly look into the matter with a humanitarian consideration and arrange for a partial refund, especially in these tough covid times.

Thanks and Regards
Gaurav Sohgoura
Mumbai
Mobile: [protected]
November 06, 2021