[Resolved] MakeMyTrip India — My wallet credits intimation and its validity

Kaladin

from Wai, Maharashtra

Dec 20, 2016

Address: New Delhi, Delhi, 411006

Website: www.makemytrip.com

Response By Email (Yashikha Sharma) (20/12/2016 11.17 AM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, where you seeking for wallet inquiry. We apology unconvinced caused. Your wallet account that is 24/04/16 after 3 months it was expire. We really understand you feelings. My wallet is a quick & hand way to manage your booking refunds. We cant go against My wallet T&c. Sir try to understand.

If in future you face any issues regarding the same case you may always
reply back to this email within 7days and thereafter you may click on
https://support.makemytrip.com/customer_complaint/New_Complaint.aspx link
and I will be here to help you.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Customer By Email (DINESHKUMAR SHAH) (17/12/2016 02.30 AM)
Dear Ms. Yashika Sharma Ji,

I am totally disappointed with your response below to my email to you.

As you are aware me & my wife, both are regular & long time client of Make My Trip. My humble request is that

1. As and when I have called your Toll free Numbers given below, they do not get connected at all. If one is lucky and does get connected, your executive does not get to the line for listening to the query. This is my personal experience with the Customer Care Service of Make my trip website.

2. Secondly in this particular case which we have raised to you, your Pune Office executive, Mr. Kunal Pardeshi has categorically promised that when we come back to India in end Sept 2016 from USA after completion of our stay of nearly six months, we shall get individual wallets credited with Rs. 4000/- worth of wallet points & this will be intimated to you by email respectively. However since till last week we never received any intimation from your Pune Office for our credits, we checked up with your office where they refused to entertain us on this. This was rather unexpected from a reputed organization like yours. Your Mr. Pardeshi also promised that if I/we undertake any more trips in USA during our stay, we shall definitely get our MMT wallet credited accordingly. But that too in vain as noticed.

Normally all such wallet/credit points are valid for a reasonable period so that your client can effectively utilize before its expiry. The period of 3 month is just too short for its validity. I FAIL TO UNDERSTAND HOW OUR WALLETS WERE EMPTY ON 24/04/16 AS MENTIONED IN YOUR EMAIL REPLY. as we traveled to USA in mid April 2016 and returned in end Sept 2016. The validity should be after we return back from trip and not when we are on trip. I am sure you agree with me on this.

3. And now when I took lots of efforts to your Customer Care Office, I get reply like below which is totally disappointing to us. Please note that we both are Senior Citizens and and not that computer familiar to write in a strong manner for our legitimate rights.

In view of above, we humbly request your assistance to customers like us to continue use your services in future.

Best wishes and looking forward to your able assistance,

Dineshkumar Shah
Email Id : [protected]@gmail.com and

Kalpana Shah
Email Id : [protected]@gmail.com

On Fri, Dec 16, 2016 at 1:25 PM, MakeMyTrip wrote:

Response By Email (Yashikha Sharma) (16/12/2016 01.25 PM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, where you seeking for wallet enquire. we have not received any response form your side. As per our understanding your issue is resolved. As per the resolution, I am closing your query from our end.

If in future you face any issues regarding the same case you may always
reply back to this email within 7days and thereafter you may click on
https://support.makemytrip.com/customer_complaint/New_Complaint.aspx link
and I will be here to help you.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Response By Email (Yashikha Sharma) (13/12/2016 03.33 PM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, your wallet account that is 24/04/16 after 3 months it was expire.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Response By Email (Yashikha Sharma) (10/12/2016 02.47 PM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, your wallet account that is 24/04/16 after 3 months it was expire.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Response By Email (Yashikha Sharma) (08/12/2016 06.43 PM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, your wallet account that is 24/04/16 after 3 months it was expire.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Customer By Email (DINESHKUMAR SHAH) (06/12/2016 01.01 PM)

Dear Customer Service Manager,

Me & my wife both made a trip to USA in currant year, April to Sept 2016 through make my trip office in Pune.

While booking we were assure by the sales gentleman @ your Pune office that once we execute the total trip, i.e. on our return to India, automatically there will be a credit of Rs. 4000=00 in each the Make My Trip Wallet. However there is no credit in our wallet till date. Hence I contacted your Pune office Manager in this regards. He informed that they have no control on the Wallet issue of the clients and advised to write to you on this. Hence I am writing to you.

Further I notice that I have availed Make My Trip website for my other travels within India and I am unable to get any credit to my wallet which is crystal clear from the snap shot details below.

Please advise me how do we proceed ahead for the adequate credits in our wallets.

Thanking you in anticipation,

Best regards,

Dineshkumar Shah
Email Id : [protected]@gmail.com and

Kalpana Shah
Email Id : [protected]@gmail.com

RIP INFORMATION
Booked on 17th Nov 2015
FLIGHT BOOKING
Email Ticket

| Print Invoice

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CANCEL CHANGE TRAVEL DATES
FLIGHT DETAILS
Booking ID IN1511B6S155334

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Jan 31, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2016

MakeMyTrip India Customer Care's response Dear Kaladin

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, we have validated your case and found that the bonus amount of Inr 4000/- is expired from customer's wallet account as bonus amount has a validity of three months from the date of credit into account. As checked our relevant team has already responded to you regarding the same . We regret to inform you that post expiry the bonus amount could not be reversed into customer's account. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care