[Resolved] MakeMyTrip India — name duplication | |||||
I booked ticked from mumbai to delhi for my wife and my daughter (Below 12 yrs) for jet airways through mmt on[protected] for travel day[protected] flight time 18.00 hrs flight no 9w-311 under pnr no atmube. I am not sure what happened but the ticket was booked which my wife's name appeared same as my daughter name. When i called up jet airways they said they cannot fix this issue as the ticked is booked by third party (Mmt). I called up mmt they said they cannot fix the issue as they are bound to follow airline rule. The problem was my daughter's name who is below 12 yrs appeared in front if my wife's name due to which i cannot cancel one ticket book another. I was told that the air line rule says that a minor cannot travel in airline single that pnr so ticket will automatically get void. There was only solution that i should cancel both tickets and re-book the ticket... What a solution.. Oh my god!. I asked if i can book a ticket for my wife in same flight, but mmt and jet didnt allow me to do so as the pnr numbers would be different. Since i was in hurry cancelled ticket for 103 rs refund and re-booked the ticket of another air line. I really didnt understand this logic... Is this really valid is there any substance in this.. I really dont understand When we airline is delayed and the airline company is at fault we are screwed, not a single rupee is compensated for the delay caused. Was this information helpful? | |||||
May 6, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Apr 04, 2018 MakeMyTrip India Customer Care's response Dear Sudeep Kulkarni, We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further, while looking into your concern we have found that a few important details are missing. Please provide us with the following details: - Booking id E-mail or Mobile number entered at the time of booking. We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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