[Resolved] MakeMyTrip India — No Notification on flight timing chnage/No response/ rude attitude/

Jeevan Thorat

from Mumbai, Maharashtra

Website:

Makemytrip.com

We are family of 10 members including child of 3 yrs. we had booking with Go Air from port Blair to Mumbai via chennai, we had booked tickets online from Makemytrip portal. Flight date and time is 30 Jan 2017 and 11 AM, which was changed to 9:30 AM without any notification from Makemytrip, Night before travel we called makemytrip and confirmed booking on recorded call and also got etickets in which time is mentioned as 11 AM so we have reached airport at 9:30 AM, once we reached we came to know that Goair have changed flight timings to 9:30 AM. and already informed to makemytrip and it's their fault, we tried to reach makemytrip executive but nobody responded. We did not received any help from Makemytrip. We had to cancel all our plans due to this and this is great loss, we had to book accomodation for ourself and this situation is created by makemytrip only.

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Mar 11, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

MakeMyTrip India Customer Care's response Dear Jeevan,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care