[Resolved]  MakeMyTrip India — No refund until today

Address:

Udham Singh Nagar, Uttarakhand, 263153

On December 4th 2015 my grandparents who are 92 years old were scheduled to travel from Delhi to Pantnagar, Uttaranchal. We got to the airport 3 hours in advance and waited there peacefully, until Air India employee Mr. M.B. Rathore said flight won't depart due to bad weather in Pantnagar. We were told flight is cancelled and issued a letter signed my Mr. M.B. Rathore and stamped by Air India stating flight is cancelled due to bad weather in Pantnagar and we should be provided full refund. After this I called up Makemytrip.com and was provided with a hyperlink on their website from where I cancel my ticket. On December 19th 2015 I cancelled my ticket and was told by December 29th refund will be in my account. Today is January 12th 2016 and still no refund. Call center agents hang up on you, talk rudely to you, and when they don't want to assist you, they make up excuses regarding system update. All i get to hear and read through emails is please wait for 72 hours . 3 weeks= 504 Hours, but there 72 hours are still under process.