[Resolved] MakeMyTrip India — non receipt of refund towards cancellation of flight tickets.

kgs1963

from Mumbai, Maharashtra

Address:	New Delhi, Delhi
Website:	Make mytrip.com

Booking id reference
Nf[protected]
Nf[protected]
Booking cancelled well before date of journey. Indigo airlines confirmed through email that they have refunded charges on 14th october itself.
Till date refund not received at my end.
Website status shows that travel is completed.
All contact points blocked for this issue.
Unable to contact make my trip for status.

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Dec 29, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2017

MakeMyTrip India Customer Care's response Dear kgs1963

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in resolution.

Further, while looking into your concern we have found that our concern team has handled your case and
processed total refund of Inr 39972/- against both of your booking on 15-Nov-17 towards the original mode of payment. The same should reflect in your account within few days depending upon your bank processing cycle.
It is unfortunate to note that your recent interaction with us has not been up to your satisfaction.

We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

Assuring you best of our services.
Team-MakeMyTrip Care