[Resolved] MakeMyTrip India — non refund against travel insurance cancellation

[email protected]

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400605

It is very disappointing that despite of confirmation mail from make my trip and regular follow up the refund has yet not been given to me.
This has really shattered the confidence on make my trip and i am forced to take legal action as there is no response and payment.
During the telecom with your representative last week it was promised that refund will be issued in 24 hours (You may refer telephone recording) however till date i have not received the payment.
Regards
Shaikh

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Oct 24, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

MakeMyTrip India Customer Care's response Dear [protected]@gmail.com,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, we have validated your case and found that, the refund against cancellation of Insurance amount of Inr 3914/- has already been processed from our end on 14-Aug-17 with a refund reference number#[protected]. The same should now be reflecting in your account. Request you to please check with your bank. If in case the bank still denies for the same, pleasee, raise a chargeback dispute with them. We thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care