MakeMyTrip India — non refund of air-india domestic route chennai to mumbai on 26th march 2020 and mumbai to chennai on 28th march 2020

I had booked tickets thru you for my father subramanian vaidyanathan and for my mother vijayalakshmi subramanian on air-india flight ai-569 on 26th march 2020 from chennai to mumbai as well their return from mumbai to chennai on 28th march 2020 by flight ai-94.

As the lockdown was announced and all the domestic flights were not to be operated from 22nd march 2020, i had cancelled the bookings fearing no show penalty on the tickets.

Now, the refund question comes up as there were no flights operated by air india on those specified routes on those specified routes. I am sure air-india would have credited you with the amount paid by me but you haven't yet refunded the same to me till now.

The pnr numbers for the onward journey is zcnzb and for the return journey is j751t.